Jill Sweatman

International Speaker; Consultant; Business Educator

 Jill Sweatman is an international speaker, consultant and business educator in the fields of Organisational Change, Culture Creation and Exceptional Service Delivery.

Her wide expertise combined with her highly interactive and entertaining manner make her an internationally sought after facilitator across many industries. She holds degrees in Education and graduate studies in Communication Management specialising in Public Relations and Organisational Change. Jill is known for her meticulous research, fully customised programs and a genuine commitment to her chosen clients.

Her articles on cultural change and service strategies can be found in a number of management guides and publications. Jill's work creates a unique and vital balance between the technical aspects of training and all aspects of personal development for every individual. She has detailed theoretical and practical knowledge of all areas of interpersonal communication and organisational change.

One of her particular skills is her ability to deal with all levels of an organisation and to tackle issues not able to be approached easily by management. Results are frequently profound with previously reticent participants actively encouraging colleagues to attend and create involvement.

Professional Involvement

  • National Speakers Association of Australia
  • Australian Society of Training & Development
  • Jill Sweatman is a part time lecturer in Business Communication at the University of New South Wales

Jill is one of the few business educators in Australia who has studied at the Disney University in Florida, consulted with McDonald's Hamburger University in Chicago and Villeroy & Boch in Luxembourg. In addition she has worked in the U.S.A., U.K., Ireland, Denmark, Switzerland, Germany, Indonesia, Korea and China. She is a foundation National Board member of the Customer Service Institute of Australia and has been the principal evaluator for the National Awards for the Australian Customer Service Association.

Clients Include

  • Australian Securities & Investment Commission
  • Westpac
  • BMW
  • CSR
  • GIO
  • Pharmacia & Upjohn
  • AT&T
  • NCR
  • Proctor & Gamble
  • American Airlines
  • Canadian Airlines
  • The Ritz-Carlton Hotel Company
  • Peppers Hotel Group
  • Park Plaza Kemayan Ltd
  • County NatWest Markets
  • Capt'n Snooze, NRMA, NSW Lotteries
  • HCF Eyecare
  • Pacific Medical Centres.

Jill Sweatman